Category Archives: Sellers

Are Open Houses in central Ohio going the way of the dinosaur?

Elaine Reese, Real Living HER Realtor OpenHouse signHave you noticed fewer and fewer Sunday Open House signs in Delaware County in recent months? I don’t seem to see as many as I used to a few years ago. This Sunday, Real Living HER was holding a “SUPER SUNDAY” ad campaign. Generally, that causes many HER agents to sign up their sellers for an open house to appear in the full page office ad.

I decided to check to see if it was my imagination or “for real” that fewer open houses were being scheduled. I checked the Real Living Open House search page for several different suburbs. Guess what! It wasn’t my imagination.

For Galena and Lewis Center there were NO scheduled open houses. Delaware and Sunbury each had ONE open house scheduled. For Powell, only 5 open houses were scheduled. That’s a total of only 7 homes in southern Delaware County! Amazing!

Franklin County suburbs are still doing open houses, but I’ll bet it’s fewer than in the past: Hilliard – 15 homes, Dublin – 12 homes, Westerville – 8 homes, Upper Arlington – 8 homes, Worthington – 3 homes, Clintonville – 2 homes, and New Albany – 2 homes. That’s a total of 50 homes for these 7 suburbs. Quite a difference from Delaware County.

Why are fewer Open Houses being held now?

There may be several factors coming in to play. While I’m only surmising here, I suspect technology and security are strong contributors. Current market dynamics may also be a factor.

TECHNOLOGY

With most Internet sites allowing us to post up to 25 photos, sellers are beginning to tell their listing agent that a buyer can view the home online and if interested, set up a showing with their (buyer) agent. This ensures the seller that only legitimate, pre-approved buyers are walking through their home. Numerous agents have stopped doing open houses for this reason. We used to be able to only put 6 photos online so it was much more important for the buyer to see the home in person and hopefully, fall in love with it.

SECURITY

Security concerns not only for the seller’s possessions but also for the agent, have become more prevalent. We have no way of knowing anything about the people walking through the front door. They can be a sweet couple or they could be a thieving tag team or a serial rapist. Our MLS system advises us with crime alerts and that’s why we take safety classes. Vacant homes are especially risky because “bad people” know that no seller will be returning home at the close of the open house. Agents and sellers alike may feel that the chance that the home will actually sell as a result of an open house is too small considering the risks associated with it.

MARKET DYNAMICS

First of all, for any given home, there are simply fewer buyers which can equal fewer open house guests (if any) which equals a waste of an agent’s time and needless hassle for the seller. Sometimes the guests have their current home on the market and are out looking while their own home is held open, but until their current home goes into contract, they really can’t act on buying a new home. In past years, these people could put a “contingent-escape” offer on a home and stand a pretty decent chance of having their current home sell in rather short order. Not so anymore. We’re seeing very few CE offers being accepted by sellers. Another type of guest are those people who are simply curious or “thinking” about putting their home on the market. They aren’t yet a serious buyer because they don’t yet have their current home on the market. So of all the guests that might visit the open house, very few are in a position to actually buy it, and those buyers can easily set up with their agent to view it through normal showing procedures.

I have always enjoyed doing open houses and have had my listings sell as a result of the open house. I like chatting with people (no surprise there :-) ) and hearing their perceptions/comments about the home. That’s always helpful information to give to a seller. However, since I take LOTS of photos and they’re available on MANY Internet sites, I’m beginning to question whether the security issues for my sellers is worth the risk.

If you have a different opinion or want to provide further insight, please feel free to leave your comment. What’s YOUR opinion on the value to sellers of holding open houses?

EDITED: To make sure this wasn’t just a Real Living HER occurrence, I also checked Coldwell Banker KT open houses from their web site. For the same 12 suburbs, only 18 open houses were scheduled. So it appears CBKT agents are also pulling back on doing open houses.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Is your safety being compromized by Zillow?

Real estate agents who blog have been all abuzz today regarding a new I-Phone app from Zillow. The app allows someone driving through a neighborhood to gain detailed info on each home they are near … whether it is for sale or not. Some agents think this is a pretty cool app.

The home’s info is coming from public auditor’s site, so it’s available via a computer anyway. However, having it on an I-Phone really makes the info more immediate. Zillow will be promoting it as a benefit to buyers to learn what a home most recently sold for, what price the home is listed for (if for sale) the number of bedrooms, interior photos if it is for sale, with a phone number to call for the listing agent or the seller if they’re selling it themselves. Of course, the grossly inaccurate Zestimate will be shown as well.

Last June I wrote about Google’s Street View where cars with cameras drove streets taking a driving tour of the neighborhood. Zillow is taking that a step further with even more details on each home.

While this might be handy for legitimate buyers, I wonder if we, as regular homeowners, aren’t losing too much of our privacy. As we know, these things tend to be quickly picked up by “unsavory” characters.

How do you feel about having someone with an I-Phone sitting in a car outside your home pulling up the details of your home? What if your home is for sale … do you want them to be able to see your room arrangement, furniture, electronics, or where the kids’ rooms are?

This scares me. Does it bother you as well?

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Who holds the keys to your castle?

This is for those sellers who have moved to their new location – in another city or state – and left behind a vacant home that is for sale. Of course, the home will have some type of lockbox on the front door so real estate agents can show it.

What sellers may not consider are the key(s) they’ve given to others, perhaps a trusted neighbor or friend. When deciding who to give a key to, please consider this story of what happened to one of my sellers a few years ago.

My client was to leave on Saturday, over Memorial Day weekend, to drive to his new state. He asked me to stop by on Friday to give my stamp of approval that his home was cleaned, ready for the closing that was to occur on Tuesday after the holiday. I gave it my blessing and he was so proud of the great job he had done. We were all set to close … or so we thought.

The buyers, who were moving in from another city, had scheduled to do their walk-thru at 9:00am Tuesday morning, then they would go to the title company to close.

Around 9:15, I received a call from the buyer’s agent, screaming at me about what a mess the hometeens was. It took several minutes for me to get a word in, but I managed to tell her I would come right over. Here’s what I saw:

  • Plastic cups in EVERY room. Some were still filled with Orange Crush soda. Some had been used as ash trays, using the soda to extinguish the cigarettes. (thank goodness they didn’t set fire to the home!) Some cups were tipped over, spilling the orange soda on the white carpet. Several rooms had large orange spots on the carpet, including the stairs.
  • The whirlpool tub had soap scum lining the sides.
  • A window screen had been removed from a bedroom window and was laying, bent, on the floor.
  • The kitchen counters had multiple microwave entree trays, with crumbs all around.

I was shocked because I hadn’t a clue as to what had happened between Friday to Tuesday. My client was a very nice, soon-to-be-retired gentleman, and definitely not the type to purposely do something like this. I tried to call him, but was unable to reach his cell phone.

Fortunately, a neighbor saw the flurry of activity at the home, and came to tell me that he had seen the neighbor’s teen daughter going in and out of the home over the holiday. He also saw some boys sneaking in as well. AHAH!!!! It seems my client had told that neighbor what the garage door code was so she could put his trash out on Tuesday. The post-it note with the code, was stuck on their fridge. The daughter saw an opportunity to have a holiday party!

I called the police to report the break-in and vandalism so my client could make a claim on his homeowner’s insurance. He was able to get reimbursement for the new carpet that was required when the carpet cleaners couldn’t remove the orange stains. The police took the girl, and later her friends, to juvy and they were charged with the crimes. I heard they had to spend some time in juvy-jail.

So, sellers think about this story when you decide you can trust your neighbor to “watch” your home. You may be able to trust the parents … but perhaps not their kids … especially when hormones are involved.

Oh, yes … we DID close later that afternnon … just had to hold back some funds in escrow for the new carpet.

Read these related posts:

Copyright © 2008. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Another Open House criminal attack.

Yet another woman has been attacked during an open house. Not many details have been released yet, but the attacker has been arraigned for rape and kidnapping. Read more here.

The local news report said it wasn’t known yet whether the victim was a real estate agent or the builder’s rep. The attacker reportedly entered a model home off Hayden Run Rd and initially posed as a potential home buyer.

I’ve written articles before regarding the personal safety training that we agents are given or the additional classes we can take for further training. I don’t know whether builders give their employees the same cautionary advice. I would be surprised if they didn’t.

Open Houses provide a good opportunity for real estate agents to gain extra exposure for their listings. Of course, for builders in a new development, having the model open daily is critical to their business.

While these assaults may represent a small percentage compared to ALL the homes open daily or weekly, that’s small consolation to the agents that are the victims.

As I’ve said before, this risk extends to those sellers who are attempting to sell their home on their own and who are alone in their home with a complete stranger. Read my other articles:

Copyright © 2008. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Safety concerns for Realtors® and FSBO’s

In September I wrote about a safety course that I took at the Board. September is safety awareness month for Realtors® and most associations have classes on how to protect ourselves.

Today I read another agent’s blog, Monika McGillicuddy in NH, and she had a post that featured a good YouTube video on the subject.

If you happen to be thinking of selling your home yourself, where you’ll be allowing non pre-qualified buyers into your home, you may want to watch this video. Also if you’ve ever wondered why an agent won’t just pop-up to show you a home, and instead wants to meet you in the office first and make sure you’ve met with a lender and are pre-qualified, this should explain why.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

How secure are the lockboxes used on homes that are for sale?

Copyrighted lockboxYou’ve probably noticed some sort of contraption hanging on the door knob when a home is for sale. These things are called lockboxes and they contain a key to allow a real estate agent to open the home to show it to buyers.

The old-fashioned lockboxes have a combo dial like your high school locker lock did. Others have punch buttons that function in similar fashion to the dial. While they offer convenience, they aren’t as secure as we would like.

The best system is to use the “latest & greatest” Supra system. Here’s how it works, and the benefits it offers to sellers and agents. Copyrighted keypad

Every agent who is a member of the Columbus Board of Realtors®, purchases a keypad, which is the black object in the photo. This keypad is coded to be specific to the agent. Each night, an agent puts the keypad into a special cradle that is connected to a phone line. Overnight the cradle “calls” the Board’s computer to be updated. If the agent is “in good standing” the keypad will update. If an agent has had their license suspended or has left the business, the keypad won’t update and thus, that agent’s access to homes is stopped.

When an agent lists a home, they put one of the blue lockboxes on the door knob of the home. Inside the lockbox is a container that holds the home’s key. That container can only be released by using the black keypad’s code. When the buyer’s agent enters their code, the keypad sends a signal to the lockbox, releasing the container that holds the key.

The system does not work overnight hours. It shuts down in the evening after a certain time and doesn’t start working until the next morning at 9am. This assures sellers that no one can enter their home in the late evening hours.

When the agent’s keypad is updated each night, it also downloads data to the Board’s computer regarding which lockboxes were opened with the keypad. This gives the listing agent a record of who entered the home. (It’s against the Board’s rules to enter a home without prior confirmation of a showing.) If the listing agent’s report indicates a buyer’s agent entered without the required confirmation approval, the listing agent can report this violation to the Board. The report also shows the time the buyer’s agent entered the home. Again, the listing agent can check to see if the time the buyer’s agent entered the home, matches the time the buyer’s agent requested.

Although not connected with the Supra system, Real Living HER uses a computer system when a buyer’s agent calls a specific number to set up a showing. The system is tied in with the Board’s computer, and assures that the agent truly is a Realtor® with the Columbus Board. After the showing is confirmed with the seller, an email is sent later to the buyer’s agent with a link to a feedback form that can be easily answered and submitted back to the listing agent.

One thing I should note, is that this is the system used by our local Board. Other areas or other states may do things differently. And the extra security that is evident with the keypad and blue lockbox, does not pertain AT ALL to the combo boxes, since no keypad is required to open those boxes. That’s why most agents don’t use them anymore except in special cases.

Copyright © 2007. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.