Category Archives: Advertising

How Buyers Shop For Homes

The National Association of Realtors® recently released the results of their Buyer & Seller Profile Survey that was conducted in 2008. As agents, we like to know where buyers are shopping for homes (RESOURCE). It is also important to know how the buyers first learned about the home they actually bought (SOURCE).

No surprise, the Internet is growing in magnitude for its importance in the home search process at 87%. However, Realtors® are THE leading originator for the home the buyer actually purchased (34%). The Internet came in a close second at 32%. Here is a chart showing the NAR Survey’s findings. The yellow bars shows the various resources buyers used when they were in the exploratory stage. The dark brown bars show the source where the buyer FIRST learned about the home they actually bought.

NAR 2008 buyer profile

Click to enlarge graph

You might be surprised that the Internet isn’t higher than Realtor® as a source for the home actually bought. What might be happening is that although buyers do so much web surfing for homes, those homes may no longer be on the market. That’s a major flaw to many of the web sites. Realtors® have access to the MLS which does show whether the home is an active listing or not. Therefore, it’s not surprising that the buyer’s Realtor® will continue to be a main source for ACCURATE info on homes.

The data also indicates why Realtors® no longer place ads in newspapers and why the home magazines have become thinner. Those media sell the agent, but don’t sell the home. The print quality of newspapers is so poor that it doesn’t compare well with the crisp photos on the Internet. The lead time on magazines is so long that the home may no longer be available. Although open houses are still conducted, they also are diminishing in favor due to security concerns and the known fact that they seldom sell the home held open.

If you are a home buyer, how do your habits compare to this National data?

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

What constitutes a real estate expert?

real estate expertThere are a number of people on the Internet who profess to be real estate experts. A lot of them have never sold a home. They’ve never sat across the kitchen table with people planning to sell their home. They’ve never shown a home to buyers looking for a “champagne home on a beer budget”. Yet, they make a substantial income holding seminars to tell us (Realtors®) what we need to do to do it RIGHT.

Yesterday I attended such a class at our Board. In this case, the presenter actually was a real estate agent. His topic was Social Media Marketing, which means marketing ourselves and our listings, using such venues as Twitter, Facebook, LinkedIn, etc. He also spoke on the importance of photography and video in our marketing.

Because I’ve been using social media for over three years, much of what he said wasn’t new-news to me. I didn’t agree with everything he said, but I’ll allow that each market (and agent personalities/goals) are different so we adjust as needed. I DID like how he is executing and editing the making of videos and plan to incorporate that technique.

In following up with some of the information he gave us, this morning I checked out his web site and blog. There are several online analytical tools that I can use to measure the effectiveness of having my sites be crawled by Google, such that when someone performs a search for “homes for sale around Hoover Reservoir“, they find my blog on page one of the search results. At least that’s what I strive for.

Guess what! Both my web site and this blog outperform his web site and blog by a fairly wide margin. Also, Google hasn’t crawled his blog for a week, whereas Google crawled this blog today already. So does this make me an EXPERT? Should I go on the speaking circuit? Nah! I’m just glad to know that my marketing efforts are working, and that it’s helping to sell my listings and provide buyers and sellers with the info they need to make informed decisions.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Are You Missing The Market?

computer userOver 80% of the home buyers start their home search on various Internet sites. Sellers select their Realtor® based on how many Internet sites the agent displays the home. Conscientious agents make sure the home is featured in the best way possible by making sure the photos are as best as they can be. Now what happens when the most basic of information about the home is WRONG or MISSING?

Recently, I was pulling info for a specific neighborhood. I knew every home that was for sale in this particular community. However, when I did the computer search a full 25% of the homes were missing from the search. WHY?

I did some digging and found that there were errors or omissions to the original data entry into the MLS system that was incorrect and/or missing. That’s why it is important for an agent to actually print out a hard copy to make sure the spec sheet looks as we intend. Let’s face it … typos happen.

So, Sellers, ask your agent to show you the MLS spec sheet. Is all the data correct? Are there missing search fields and if so, should those boxes be blank or not? You can’t afford to miss showings in this market because of certain errors, so be proactive to make sure your home can be found by Internet buyers who might be searching for a home just like yours.

Buyers, as you are sitting in your jammies doing your home search, consider that your perfect home may not be showing in the search. That’s why it is important to work with a Realtor® who knows the area or knows how to search the data to override the chance that some homes might be missed by a typical computer search.

As the saying goes …GIGO … garbage in, garbage out. Computers only work as well as the agent who input the data.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Are Open Houses in central Ohio going the way of the dinosaur?

Elaine Reese, Real Living HER Realtor OpenHouse signHave you noticed fewer and fewer Sunday Open House signs in Delaware County in recent months? I don’t seem to see as many as I used to a few years ago. This Sunday, Real Living HER was holding a “SUPER SUNDAY” ad campaign. Generally, that causes many HER agents to sign up their sellers for an open house to appear in the full page office ad.

I decided to check to see if it was my imagination or “for real” that fewer open houses were being scheduled. I checked the Real Living Open House search page for several different suburbs. Guess what! It wasn’t my imagination.

For Galena and Lewis Center there were NO scheduled open houses. Delaware and Sunbury each had ONE open house scheduled. For Powell, only 5 open houses were scheduled. That’s a total of only 7 homes in southern Delaware County! Amazing!

Franklin County suburbs are still doing open houses, but I’ll bet it’s fewer than in the past: Hilliard – 15 homes, Dublin – 12 homes, Westerville – 8 homes, Upper Arlington – 8 homes, Worthington – 3 homes, Clintonville – 2 homes, and New Albany – 2 homes. That’s a total of 50 homes for these 7 suburbs. Quite a difference from Delaware County.

Why are fewer Open Houses being held now?

There may be several factors coming in to play. While I’m only surmising here, I suspect technology and security are strong contributors. Current market dynamics may also be a factor.

TECHNOLOGY

With most Internet sites allowing us to post up to 25 photos, sellers are beginning to tell their listing agent that a buyer can view the home online and if interested, set up a showing with their (buyer) agent. This ensures the seller that only legitimate, pre-approved buyers are walking through their home. Numerous agents have stopped doing open houses for this reason. We used to be able to only put 6 photos online so it was much more important for the buyer to see the home in person and hopefully, fall in love with it.

SECURITY

Security concerns not only for the seller’s possessions but also for the agent, have become more prevalent. We have no way of knowing anything about the people walking through the front door. They can be a sweet couple or they could be a thieving tag team or a serial rapist. Our MLS system advises us with crime alerts and that’s why we take safety classes. Vacant homes are especially risky because “bad people” know that no seller will be returning home at the close of the open house. Agents and sellers alike may feel that the chance that the home will actually sell as a result of an open house is too small considering the risks associated with it.

MARKET DYNAMICS

First of all, for any given home, there are simply fewer buyers which can equal fewer open house guests (if any) which equals a waste of an agent’s time and needless hassle for the seller. Sometimes the guests have their current home on the market and are out looking while their own home is held open, but until their current home goes into contract, they really can’t act on buying a new home. In past years, these people could put a “contingent-escape” offer on a home and stand a pretty decent chance of having their current home sell in rather short order. Not so anymore. We’re seeing very few CE offers being accepted by sellers. Another type of guest are those people who are simply curious or “thinking” about putting their home on the market. They aren’t yet a serious buyer because they don’t yet have their current home on the market. So of all the guests that might visit the open house, very few are in a position to actually buy it, and those buyers can easily set up with their agent to view it through normal showing procedures.

I have always enjoyed doing open houses and have had my listings sell as a result of the open house. I like chatting with people (no surprise there :-) ) and hearing their perceptions/comments about the home. That’s always helpful information to give to a seller. However, since I take LOTS of photos and they’re available on MANY Internet sites, I’m beginning to question whether the security issues for my sellers is worth the risk.

If you have a different opinion or want to provide further insight, please feel free to leave your comment. What’s YOUR opinion on the value to sellers of holding open houses?

EDITED: To make sure this wasn’t just a Real Living HER occurrence, I also checked Coldwell Banker KT open houses from their web site. For the same 12 suburbs, only 18 open houses were scheduled. So it appears CBKT agents are also pulling back on doing open houses.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

Are you in the $400,000 market?

Whether you are a home seller or home buyer, if you’re in the upscale market of over $400,000 priced homes, you might want to work with a real estate agent who is experienced in that segment. This is especially true for home sellers since your home will require a more advanced marketing program.

Real Living HER just released the Jan-Jun 2009 results of the Top 5 brokers who sold the most homes over $400,000 in the central Ohio MLS system. Naturally Real Living HER was #1 with 171 such homes sold. The total of all local 18 Re/Max franchises was 117. Next was Coldwell Banker KT with 96 homes. Then all 6 of the Keller Williams franchises sold 85 homes, and lastly was New Albany Realty selling 34 homes.

Click to enlarge graph

Click to enlarge graph

The government stimulus program for 1st-time home buyers helped with the low priced homes, but there are no such programs for the upper scale homes where buyers may be using jumbo loans. Therefore, it’s taking longer for these homes to sell. That’s why selection of the agent is so critical because various marketing methods must be used to generate showings and ultimately a sale. It goes without saying that the Internet and high-quality photography is critical to this market.

There are also fewer buyers and those buyers have a good amount of inventory to view. Sellers must make sure their home is in excellent condition, well staged and priced right in order to capture the ONE buyer for their home. Your chosen agent will (or should) help you properly prepare your home for sale in today’s tighter market for the luxury home segment.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.

… but the home has a nice lot!

Home sellers – head this warning. If the only positive thing that your agent can say about your home is that “it has a nice lot“, then you need to do some upgrading.

At our office meetings we are able to promote new listings. The office manager pulls up the listings on Real Living HER’s web site so we can view the photos while the listing agent discusses the features and details of the home. Sometimes the agent will mention other special notations about the listing without divulging anything of a confidential nature.

Because my office is located in Worthington many of the listings are in Worthington which has mainly old or older homes. A lot of  them haven’t been updated since they were built. “Hey, if it ain’t broken, don’t fix it”. The carpet may be worn. Some have wall paper that was popular eons ago. Appliances may be outdated – remember harvest gold and avocado green. Bathroom tile may be mint green or Pepto Bismol® pink. Basements may be finished with knotty pine paneling.

Because updating such a home is a major task and expense, sellers are often reluctant to want to spend the money to do it before putting it on the market. However, potential buyers feel the same way. They want to buy a home that they can immediately live in. They don’t want to spend thousands of dollars fixing up what someone else didn’t want to bother with.

Is this a good strategy? Generally not. First of all, the price will need to be low enough to reflect the cost of the upgrades, such that when the improvements are made, the resulting cost is AT the current market.

Home Price + Cost of Improvements = Market Price

Buyers often aren’t very knowledgeable about the cost to upgrade and generally will overstate the cost to make the upgrades. For instance, putting new carpet in a room may cost only $2000-$3000. Buyers are apt to estimate it to cost $5000-8000. If they do decide to write a purchase offer, they will use the higher figure when they discount the list price.

Market Price – Cost of Improvements = Maximum price to pay

Some of the homes mentioned in today’s meeting were in need of updating and the sellers were unwilling/unable to make the improvements. This left the agent to explain that the “home needs updating – but, it’s got a GREAT lot”.

If you don’t want your home to be described in this fashion, do at least some of the updates. It can be a well spent $5000-6000 because you’ll likely get it back with a higher price and a quicker sale.

Copyright © 2009. Elaine Reese, Real Living HER. Reproduction of any portion of this blog post or the images is prohibited by the Digital Millennium Copyright Act. If this post is being viewed on any site other than www.ReesesPiecesOfRealEstate.com then the material has been stolen without permission. Violators will be reported.