I wish computer repair shops would set their business up like car repair shops. When the WEENR-mobile needs service, I call the dealer to make an appointment. Then I can wait in their lounge while the service is done. If the specific repair will take more than one day, I can arrange to rent a car.
My laptop is as critical to my business as the WEENR-mobile is. But with a computer repair store, I can’t schedule an appointment for the service. Many want you to leave the computer so they can work on it as they have time.
One of the repair companies actually has just one place where the computers are repaired, so one day is wasted as a delivery person makes rounds to the stores to pick up computers then takes them to the repair place. Another day is wasted as they repeat that process taking the computer back to the store after it’s repaired. I’m sure this is an efficient set-up for them by having all the technicians and repair supplies in one place, but it can hardly be said to be “good customer service”.
Computers are such a critical part of our lives – just like our cars – but we don’t have an option to get a rental, like we can with a car. We also can’t schedule to bring our computers in for routine service and know that we can have it in a couple hours. I’ve even heard them say they may have to send it to the manufacturer for repair. Imagine having a car dealer tell us the vehicle has to go back to the manufacturer for repair.
Perhaps it’s because the computer repair folks are first and foremost geeks, and not business people so they may not be as tuned into the importance of customer service.
Can you tell, I just had some computer issues? Perhaps, if I could schedule my laptop for a tune-up like my car, I would have it serviced regularly so that major problems could be avoided. I’d be far more willing to take it in on a regular basis to have all the DOG HAIR swept out of it. Yep, that was a big part of the problem! Thanks, Murph!
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What “extras” will you get when buying a home?
I’ve often referred my readers to Kristal Kraft’s Denver blog because I love the photos she takes of the gorgeous terrain they have there. They say that people are either beach or mountain people. I’m a mountain person no doubt about it. That’s probably because I’ve never had a body suitable for the beach plus I’ve never recovered from the Jaws movie. I traveled to Colorado a few times in my previous career and find the state to be magnificent for its views and wonder.
Anyway, back to Kristal’s blog. She just wrote a great – and fun – post about what “property” actually conveys when buyers purchase a home. With all the extra wildlife they have in the Rocky Mts, buyers often buy more than just the property. You must read her recent post. Wait till you see the awesome photo at the end of the post.
While we don’t have some of the wildlife that Denver has, we do have sellers who may feed birds who wonder what the birds will do if the new buyers choose to not feed them. The birds come to rely on filled feeders, especially during the winter. If the new buyer doesn’t continue that feeding, the birds must find another food source. If that means moving into another flock’s territory, they may not fare so well. If you will be buying such a home, perhaps you can do what the buyer in Kristal’s post is doing by weaning them off the reliance of the food source. OR maybe you can just continue to feed the birds and be ready to enjoy their antics or their babies next spring.
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Posted in Buyers, Commentary, Home buying process, Homes, Homes for sale